Social Media Terms and Conditions
If you follow us (external link) or Like Us (external link) on Facebook, you can expect information, news and events of interest to registered charities and posts that raise awareness about issues affecting the charitable sector in New Zealand and internationally.
We typically check our Facebook feed through the day between 9.00am and 5.00pm Monday to Friday.
We aim to answer posts within 24 hours, but please bear with us. We may need longer depending on your query. For urgent requests, we recommend you contact us (external link) by email or phone instead.
We choose to Favourite, Like or Share content where we feel it is of interest to our followers. However, we do not endorse or guarantee the accuracy of this information. We share content in good faith.
We reserve the right to take the conversation offline if we think we can provide you with a better service one on one.
Our social media channels are not for normal business
If you need to contact us about processing an Annual Return or the status of an application, please email email@example.com or call us on 0508 CHARITIES (0508 242 748).
We ask that you are respectful when engaging with us and each other. We will remove any posts that include:
We will not tolerate inappropriate behaviour on our page. If you have a grievance about another charity, our page is not the place to name and shame. If you have concerns a registered charity is in breach of the Charities Act 2005 or engaged in serious wrongdoing you can email firstname.lastname@example.org but we encourage you to read the information on our website about Charities Services grounds to investigate before contacting us. Please also note we that we cannot comment on, or respond to, any questions about our ongoing investigations.
Disclaimer: The content of our Facebook page is intended for informational purposes only. Charities Services shall in no event accept any liability for loss or damage suffered by any person or body due to information provided on our page or linked sites.
The information on our Facebook page and all government websites is provided on the basis that persons accessing the website undertake responsibility for assessing the relevance and accuracy of its content.