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How does Charities Services handle complaints?
Published 14 April 2021
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[ 3 minutes to read]
We receive around 200 complaints about registered charities every year, and we treat every one of them seriously and confidentially. We thought you might like to know a bit about what happens when we receive a complaint and how it could lead to us investigating a charity.
Not every complaint results in an investigation.
When a complaint is raised with us, it needs to be related to the legal obligations of registered charities under the Chariti… -
Charities Services can no longer accept cheques
Published 2 June 2021
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As of 1 June 2021, Charities Services can no longer accept cheques as payment for annual return fees. We have made this change as a result of banks across Aotearoa phasing out the use of cheques.
Charities will be able to pay their annual return fees online by internet banking. Simple instructions on how to pay online are on our website.
Charities Services will be available to support charities through this change as we understand this may take some time for charities to… -
New Zealand Charity Reporting Awards 2021 winners announced
Published 28 April 2021
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The winners and highly commended in the 2021 New Zealand Charity Reporting Awards have been announced.
The awards, organised by Chartered Accountants Australia and New Zealand (CA ANZ), recognise best practice among registered charities in meeting financial reporting standards which give greater transparency and consistency among charities.
For the 2021 awards, CA ANZ introduced a Sustainability Award which recognises the charities that have shown the most sustainable… -
Mō ēnei whārangi - About these pages
Nau mai, haere mai ki Te Puna Atawhaitanga.
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Ngā Ratonga Kaupapa Atawhai (Charities Services) acknowledges and embraces the unique and vital mahi that is undertaken by charities with a kaupapa Māori focus across their whānau, hapū, iwi and communities in Aotearoa.
Iti noa ana, he pito mata - With care, a small kumara will produce a harvest.The information and resources on these pages are to give guidance for new and existing charities with a kaupapa Māori focus. Whether you are a marae, a chari… -
Research into charities
One of Charities Services’ functions, under the Charities Act 2005, is to promote research relating to charities.
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Research into the charitable sector helps the public understand the work that charities do. This makes the sector more transparent, which contributes to increased public trust and confidence in charities. Research can also highlight challenges and opportunities in the charitable sector, and can inform public policy decisions that impact on charities.
The Charities RegisterMaking th… -
Sector Showcase
Part of our role at Charities Services is celebrating and highlighting the work of charities across Aotearoa New Zealand. Our sector showcase is the chance to tell the stories of our charitable sector. Keep an eye out as we will continue to add to this page over the year.
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How to feature
If you would like to feature as a sector showcase, please get in touch!
Email us at info@charities.govt.nz to share your story.
To feature as a sector showcase, charities must meet the following selection cr… -
Te Rātā Atawhai, Charities Registration Board’s statement on Samoan Independent Seventh Day Adventist Church
Published 11 February 2021
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In its decision dated 17 December 2020, Te Rātā Atawhai, the Charities Registration Board (“the Board”), has removed the Samoan Independent Seventh Day Adventist Church (“the entity”) from the Charities Register. The Board considers that the entity meets the grounds for deregistration under the Charities Act (“the Act”), as the entity and its officers have engaged in serious wrongdoing. The Board also considers that it is in the public interest to remove the entity fr… -
Being flexible with your rules
Updated 10 December 2021
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The various measures taken to prevent the spread of COVID-19 have meant a lot of charities need to think about how they meet and make decisions. For some charities this has meant having Annual General Meetings (AGM) over video conferencing software like Zoom. For others, this has meant making official decisions over email rather than in person meetings.
Planning for events like this is an important part of good governance. Make sure your rules gi… -
Te tono pūtea - Funding
This page outlines funding opportunities for Māori organisations.
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There are a number of organisations in Aotearoa that provide funding for charities. Below are funders who give grants that specifically support Māori organisations. You can find a list of other funding options on our website. How to fund your charity.
Oranga MaraeOranga Marae supports the physical and cultural revitalisation of marae as centres of Māori identity and mātauranga (knowledge). An advisor can provide advice and pract… -
How to fund your charity
On this page you will find some examples of funding options that are available for New Zealand charities and not-for-profit organisations.
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Charities consistently tell us that achieving reliable and stable funding is one of their biggest challenges. Charities Services does not provide funding, that is not our role. However, there are a number of organisations throughout Aotearoa New Zealand that do provide funding support for charities, including other business groups within the Department of In…